v2.80.0
With version v2.80.0, brand-new features are here for you! Are you ready to explore the innovations that will take your experience even further?
New Features
- Automatic Chat Assignment infrastructure has been enhanced.
- A Date Filtering Criteria has been added to the Chat Reply Report.
Improvements & Fixes
- German and Azerbaijani language support has been added to Message Templates.
- A Default Chat Language feature has been added to Channel settings.
- An informative warning message has been added for contract end dates.
- Errors that occur during Message Template sending have been revised to be more easily understandable for customers.
Feature Descriptions
- Automatic Chat Assignment infrastructure for waiting chats has been developed.
You can manage the automatic distribution of waiting chats to operators through this screen. After enabling the Automatic Assignment setting, you can define how often assignments are made, the maximum number of chats that can be assigned to each operator per assignment cycle, and the order in which chats are distributed. You can also fully control the process by selecting the operators who will receive assignments.
In the Automatic Assignment Hours section, you can define assignment hours specific to each day of the week. By adding multiple assignment intervals within a day, you can create flexible shift plans. This ensures that waiting chats are automatically assigned only during defined times, making the operation more efficient.
- A Date Filtering Criteria has been added to the Chat Reply Report.
A Date Filtering Criteria has been added to the Chat Reply Report. With this feature, reports can be filtered by operator messages or customer messages within the selected date range.
We Are Here
If you have any questions or need support, you can reach us through the channels below:
📧Email: support@helorobo.com
📞WhatsApp & Call Center: 0850 241 88 88