v2.64.0

The new v2.64.0 release is here! Are you ready to explore the innovations that will elevate your experience?

New Features

1. The Human Agent feature has been launched.
2. The Operator Performance Report has been revamped.
3. The Leave Expression on Message feature has been added to WhatsApp chats.
4. The Change Name flow tool has been added in Thinker.
5. The Change Phone Number flow tool has been added in Thinker.
6. The Change Email flow tool has been added in Thinker.
7. The Helobot credit status notification system has been added.
8. The Error Display in Messages feature has been added.

Fixes

1. General improvement in screen font size.
2. Enhancements made to the Template Message contact list.
3. Improvements made in Guest Mode for LiveChat.
4. Improvements made in the Thinker Webhook list.

Feature Explanations

1. The Human Agent feature has been launched.

Human Agent is a feature we offer with special permission from Meta. It applies to Facebook Messenger and Instagram chats conducted via HeloRobo and extends the response time for these chats from 24 hours to 7 days.

IMPORTANT

For us to use this feature, your business page must be verified.

• How can I check if my business is verified?

• For detailed information about Human Agent, click here

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2. The Operator Performance Report has been revamped.

With more detailed analytics and improved metrics, you can track performance more effectively.

🚀 What’s New?

• ✔️ Advanced performance analytics
• ✔️ More user-friendly interface
• ✔️ Updated sales metrics and insights

3. The Leave Expression on Message feature has been added to WhatsApp chats.

Now you can leave quick emoji reactions on WhatsApp messages! 🎉 React to messages instantly and make your chats more fun and practical.

4. The Change Name flow tool has been added in Thinker.

You can now manage name changes more easily and quickly with the Change Name flow tool on Thinker. For details, click here

5. The Change Phone Number flow tool has been added in Thinker.

With the newly added Change Phone Number flow tool, you can easily manage phone number updates. For details, click here

6. The Change Email flow tool has been added in Thinker.

Now you can manage email address changes more quickly and efficiently! 📧 The new Change Email flow tool simplifies and speeds up the process. For details, click here

7. The Helobot credit status notification system has been added.

Now you’ll receive email and on-screen alerts when your credit is running low! 📉💡 With Helobot’s new feature, you can instantly check your credit status and take action to prevent any disruptions.

8. The Error Display in Messages feature has been added.

Now, when errors occur during message sending, they will be displayed directly on the AgentApp screen! This feature allows you to quickly identify and resolve issues, making your communication processes more efficient.