What is HeloRobo?

HeloRobo is the official partner of Meta.

It is a unified inbox for WhatsApp, Instagram, Facebook, Telegram and Mail Service. You can manage your customer support easily on one platform. It is also a marketing tool for WhatsApp marketing. You can send personalized bulk messages by using WhatsApp Business Api.

Moreover, thanks to integration of Shopify, you can show your products on chat, take orders and direct your customers to your Shopify Store to get payment.

Customer Support with Unified Inbox

All messages from WhatsApp, Instagram and Facebook can be viewed on the dashboard. Your customer support agents can easily answer them. The omnichannel inbox also gives the opportunity to increase efficiency of customer support team such as quick replies, welcome messages, automated comment reply on chat, customer label (Built in CRM) and more.

WhatsApp Marketing

Thanks to being an official partner of Meta, you will take advantage of different features of WhatsApp Marketing & Support app. One of them is WhatsApp Message Template. You can send personalized bulk messages from WhatsApp. These messages have 95% open rate. This means you can increase Return on Investment (ROI). You can use WhatsApp bulk messages to replace e-mail marketing strategy. On the other hand, Message Template feature is not only for marketing but also for one-time passcodes (OTP) and utility notifications such as billing, updating the ongoing transaction and so forth.

Sales Channel

You can view the product catalog of your store and share your products with your customers. Your customers can fill their cart on chat and then you can send the payment link of your Shopify Store to complete the shopping.

Reports

You can easily monitor your conversation rate that convert into sales, messages, channels performance, agent performance and more reports