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v2.69.0 ​

Brand-new features are here with version v2.69.0! Ready to discover the updates that will elevate your experience even further?

New Features ​

  1. Meta Conversions API (CAPI) integration added.
  2. Bulk action menu added for operators.
  3. Usage scenario and custom prompt field added to HeloBot (ChatAI) module.
  4. Operator name field added to Customer Feedback Report.

Fixes ​

  1. Improvements in language and script update processes for LiveChat.
  2. Enhancements in T-Soft integration.
  3. Visual improvements in Marketplace Quick Replies.
  4. Address field improvements for e-commerce integrations.
  5. Excel export improvements for reports.

Feature Details ​

1. Meta Conversions API (CAPI) integration added.

With Meta Conversions API (CAPI) support, Helorobo now enables more accurate and comprehensive ad tracking. User interactions are sent directly to Meta for better conversion reporting. Click here for details.

CAPI

2. Bulk action menu added for operators.

Flexible Chat Management is Here! Operators can now perform bulk actions such as archiving chats, sending them to the waiting list, or transferring them to another operator (admin only). Enjoy secure and controlled chat management at your fingertips!

Operator Actions

3. Usage scenario and custom prompt field added to HeloBot (ChatAI) module.

A Powerful Update for HeloBot! You can now select usage scenarios (e.g., recommend a product or answer a question) and define custom prompts to tailor the AI responses. Smarter, more controlled conversations are waiting for you!

HeloBot

4. Operator name field added to Customer Feedback Report.

The operator's name is now included in the Customer Feedback Report, making it easier to track which operator each feedback belongs to.

Customer Feedback Report

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