HeloRobo

English

Turkish

English

Turkish

Appearance

v2.89.0 ​

With version v2.89.0, new features are now available. Explore the updates that take your experience further.

New Features ​

  1. Webhook Actions were developed for the Tsoft integration.
  2. The IVR (Verimor) integration was enhanced and the Order Status inquiry feature was added.

Improvements & Fixes ​

  1. Customer custom fields were improved for the Shopify integration.
  2. Improvements were made to the Automatic DM Message reply feature for comments.
  3. A design improvement was made in the Remaining Usage section.

Feature Details ​

  1. Webhook Actions were developed for the Tsoft integration.

With this enhancement, you can instantly track important order activities in your Tsoft store and automatically send your predefined WhatsApp message templates to your customers.

  • Order created
  • Member created
  • Return request created

and other webhook triggers can be managed from the Webhook Actions area on the Application Settings > Integration Settings page; you can select a channel, define a message template, and manage your automated flows.

Tsoft Webhooks

  1. The IVR (Verimor) integration was enhanced and the Order Status inquiry feature was added.

With the IVR (Verimor) integration, Call Management features have been introduced. Within this scope, customers can configure their key menu as they wish. Incoming calls can be routed to the relevant agent queue through the configured menu, or the order status can be retrieved from the integration based on the caller's number and delivered to the customer via automated voice response. This enhancement reduces the customer service workload while enabling users to access order information 24/7.

IVR Configuration

We Are Here to Help

If you have any questions or need support, you can reach us through the channels below:

📧 Email: support@helorobo.com

📞 WhatsApp & Call Center: (0212) 480 00 59

Copyright © HeloRobo