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Two-Factor Authentication (2FA)

Two-factor authentication is a security method that protects your accounts with an additional layer of verification.

When accessing a user account, you first enter your regular password. However, if two-factor authentication is enabled, a second verification step is required to complete the login. This usually involves providing a unique verification code. Even if someone knows your password, they still need to pass the second step, which significantly enhances your account security.

So, how can you enable two-factor authentication (2FA) with Google Authenticator for accessing HeloRobo? Follow the steps below to activate it.

NOTE:

Before starting, make sure to download the Google Authenticator app on your mobile device.

Step 1: Login

Go to the Login Page and sign in with:

  • Your email address
  • Your password

Step 2: 2FA Setup Screen

After logging in, you’ll be directed to the setup window.

login screen qr

Step 3: Scan the QR Code with Google Authenticator

On your mobile device:

  • Open the Google Authenticator app.
  • Tap the "+" icon on the bottom right.
  • Select "Scan a QR code".

plus icon

Then scan the QR code displayed on your screen.

  • The camera will automatically detect the QR code and add your HeloRobo account.

google authenticator

Step 4: Enter the Verification Code

  • After scanning the QR code, the Google Authenticator app will show a 6-digit code under HeloRobo App.
  • Return to the login page and click continue.
  • Enter the code into the popup window on the website.
  • Click the “Confirm” button.

code entry area

Step 5: Successfully Enable 2FA

If the code is correct, 2FA will be activated successfully.

  • From now on, you will be required to enter the verification code from Google Authenticator whenever you log in.

Extra Tips

  • Save Backup Codes: Don’t forget to save the backup codes provided when enabling 2FA. These will help you access your account if you lose access to your phone.
  • Back Up the App: Back up your Google Authenticator app to easily restore it if you switch devices.

By following these steps, you can easily enable 2FA and secure your account!

We Are Here to Help

If you have any questions or need support, feel free to contact us through the following channels:

📧 Email: support@helorobo.com
📞 WhatsApp & Call Center: 0850 241 88 88